Policy and Warranty
Policy and Warranty
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All products carry a One Year Warranty against defects excluding the emitters. The emitters have an end of life cycle at 1600 hours of use. Refer to the Frequently Asked Questions on our website for more details regarding emitters and maintenance. Any defective product will be replaced with proof of purchase within one year of purchase.
Please call customer service at 952-474-5820, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
SHIPPING POLICY/DELIVERY POLICY:
Please be assured that your items will ship out within 10 business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), DHL or FedEx. Sorry but we cannot ship to P.O. Boxes.
DUTIES and TAXES:
For Shipping and Handling within the United States – Please refer to product checkout for shipping and handling rates.
For Shipments Outside the United States – Please note that when you buy something from outside the United States, the recipient will be responsible for any customs duties, taxes and possibly brokerage and handling fees.